How will my item be shipped?

It depends on where it comes from.  There are way too many carriers to list, so we just guarantee a maximum delivery date instead of leaving it to you to figure out based on our shipping method.  Most items from China come via ChinaPost or ePacket service.  Items in the USA typically get delivered by First Class or Priority Mail.

Why does shipping take so long?

Most of the time, it doesn’t take nearly as long as we estimate.  With international shipping, its best to under promise and over deliver.  If an Item is already in one of our US Warehouses, we give much much realistic arrival times.

A lot of the items we offer are printed when you order them.  We do carry stock of our most popular items, so those arrive a lot faster.

What do I do if I haven’t gotten my order yet?

Please contact us! We will track it down and get you an update.  If your guaranteed delivery date has passed, we’ll of course issue a full refund.  See our Shipping & Delivery page for more details!

Do I have to pay customs fees?

That’s a big question that we can’t always answer.  The short answer is that yes, you have to pay any custom fees that are owed.

Our products primarily ship from our warehouses in India, China, and Japan.  Your shipments must clear customs, and any tariffs or duties are the responsibility of the customer.

Most countries allow imports under a specified dollar amount to enter the country without taxes, duties or fees.  These are called De Minimis values, and should be researched.  Here are the de minimis values from our most popular countries:

  • USA – $800 USD allowance
  • Canada – $20 CAD allowance
  • Australia – $1000 AUD allowance
  • EuroZone – €150 EUR allowance (in most countries)

All clearance fees or taxes associated with the import of goods are the responsibility of the buyer. Different countries have different tax rules on the imported goods, and it is important that you understand your country’s policies before placing an order.

If the items are detained by Customs, the buyer is responsible for clearance.